Tote rental agreement — ToteHQ

1. Parties and service area

Legal entity: TOTEHQ LLC. Brand / trade name: ToteHQ. Company operates a moving-tote rental service based in Ruskin, FL. Business contact: (813) 467-6996 · hello@totehq.com. Notices may be sent to hello@totehq.com.

We deliver and pick up within about 30 miles of our base, with no extra distance fee.

2. Equipment and rental period

We rent plastic moving totes and optional equipment/supplies as selected in your order. Minimum rental package size is 10 totes unless a different package is offered at booking. The minimum rental period is 2 weeks unless your package states a longer included period.

Delivery and pickup dates you select at booking (or later change through My Rental, when available) define the rental period. Equipment remains our property. You are responsible for reasonable care while it is in your possession.

3. Fees, transportation, and payment

Packages you can add to your cart:

20 totes — 2 weeks: $100 for 2 weeks, including 20 totes. Each extra week for this package is $50.

10 totes — 2 weeks: $50 for 2 weeks, including 10 totes. Each extra week for this package is $25.

40 totes — 2 weeks: $200 for 2 weeks, including 40 totes. Each extra week for this package is $100.

Add-on prices are the prices shown when you book. Each package line above includes its extra-week rate.

The amount on your order confirmation is the amount charged.

Sales tax is calculated at checkout at 7.5%, the rate saved for this business.

When you pay by card, that card is saved on this business’s Stripe account for missing, damaged, or late totes. It is charged only after the operator confirms the amount. If the charge cannot be completed, you can pay from My Rental.

4. Damage, missing equipment, and buy/keep

You agree to return all rented equipment in substantially the same condition as delivered, ordinary wear excepted. Damaged or missing totes may be charged at $28 each, the same keep/replace price saved for this business.

A deep clean beyond a normal post-rental wash may be charged at $8 per tote.

If you elect to keep totes, the buy-out price is that same $28 amount, shown before you confirm.

5. Cancellation and refunds

You may request cancellation through My Rental or by contacting us before delivery, subject to the cancellation fees configured for your booking timing:

• Free if cancelled 7 or more days before delivery.
• If you cancel between 6 days and 1 day before delivery, the fee is $25.
• If you cancel on the day of delivery, the fee is $25.
• On arrival (crew on site): No separate on-arrival cancellation fee under current settings.

6. Missed return

If equipment is not ready when we arrive for scheduled pickup, we cannot access the stop, or pickup is refused, we treat the stop as a missed return. A missed-return fee of $45 may apply. We retry within about 2 days.

7. Property access

You must provide safe, lawful access for delivery and pickup at the scheduled windows (drop-off 9:00 AM – 8:00 PM, pickup 9:00 AM – 8:00 PM), including driveway, loading area, elevator, and any gated community or building entry.

Access notes are required before pickup day. Share a gate code, lockbox code, or a neighbor who can let us in on pickup day.

8. Hazardous materials

You may not store, transport, or leave in our totes any hazardous materials, including flammable liquids, explosives, corrosives, biomedical waste, pesticides, or illegal substances. Contaminated equipment may be refused at pickup and charged at the replacement rate plus cleaning.

9. Customer responsibilities

You must provide accurate delivery and pickup addresses, ensure safe access for our team, and have equipment ready at the scheduled pickup time. Failed attempts or not-ready pickups may incur additional fees as disclosed on your order or in My Rental.

You are responsible for packing contents safely. We are not liable for damage to your personal property inside or outside the totes except to the extent caused by our gross negligence or willful misconduct.

10. Limitation of liability

To the fullest extent permitted by law, Company’s total liability under this Agreement is limited to the amounts you paid us for the affected order. We are not liable for indirect, incidental, or consequential damages.

11. Governing law

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law rules. Venue for disputes will be in courts located in or serving Ruskin, FL, unless applicable law requires otherwise.